Ready to get to know us?
We were founded in 2010 with a dynamic and agile start-up spirit. Since then we have grown into a decacorn with a valuation of over $16.5 billion, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. Operating with that same energy from the first day, we believe we will achieve our targets and grow even more together!
May the tech be with us.
From day one, we believed that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are now one of the top 5 e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! Now we’re a team in our thousands, currently delivering more than 1.5 million packages every day to 27 countries. We offer our 30 million customers a flawless shopping experience.
Can’t stop, won’t stop!
Dreaming big is in our DNA: Gearing up to be the leading global e-commerce platform. As a young and dynamic company, we are constantly growing with Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform, and Trendyol Go, our instant food and grocery delivery service. And we’re not finished yet!
A vision focused on positive impact.
Digitalizing traders and SMEs, helping businesses grow, aiming for more women’s participation in the economy; we constantly strive to have a sustainable and positive impact on our customers, business partners, and society.
All team members are equal.
We believe in the power of an inclusive workplace. Our platform is for everyone, and so is our workplace. Each and every one of us contributes to the vibrant culture of Trendyol. The more voices we have represented and amplified in our business, the more we all thrive, contribute, and shape the future together.
About the Team
Who doesn’t love growth? The Growth Team connects people to many categories online with the most innovative marketing strategies. The team also analyzes data to make great decisions in the competitive marketplace through relevant and timely communication with our customers and sellers to maximize their experience.
We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.
What will keep you super-motivated here?
- Opportunity to take responsibility from day one, develop your skills and satisfy your hunger for learning every day from a talented, international, and diverse team
- Open communication and unique company culture of flexibility and start-up spirit
- Enjoying agile practices to accelerate big and complex challenges to shape the future of e- commerce while encouraging mistakes to continuously grow and develop as a team
- Creative, diverse, and focused teams committed to learning and problem-solving through collaboration
- Learn and develop through our extensive Trendyol training platform
- Support from a global team of experts, mentoring, and professional development opportunities
- Strong focus on talent, not titles!
- Connecting with your teammates socially regardless of physical distances via events, team gatherings, and social activities
- Competitive employee benefits such as centrally and international located offices, and great tech equipment
- Good blend of flexibility and team bonding such as a hybrid working model and three months working from abroad approach
Join us and be a part of this exciting opportunity!
Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company - Technology is the driver, e-commerce is the outcome.
We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. We continue to grow and create value through our three main divisions: Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; and Dolap, the largest second-hand goods platform.
Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture.
We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe!
Customer & Seller Experience team analyzes the needs of customers and suppliers and offers solutions to increase their satisfaction and loyalty. Designs end-to-end customer experience processes for existing and new business models. The biggest responsibility of this team is to help Trendyol become a love brand by knowing the processes of all teams well!
Your Main Responsibilities
- Be the Voice of Customer
- Identify and analyze pain points, design root causes and design preventive activities
- Analyze customer-related complaints, define pain points and take actions with a collaborative approach Interpret and synthesize customer feedback from various sources (customer surveys, operational data and contact center data)
- Regular measurement of customer experience KPI's and making necessary arrangements by detecting improvement area
- Being interested in different departments and disciplines to actively contributing to strategies
- Continuously reduce pain areas for the customers, through working closely with Category and Product teams to ensure delivery of the brand promise
Qualities We Are Looking For
- Bachelor’s degree from reputable universities, masters degree is a plus
- Minimum 2 years of experience in service sectors e.g. FMSG, finance, telecom or market research agency, e-commerce experience is a plus
- Data analysis and reporting enthusiast
- Excellent command of MS Office applications & good knowledge of MS SQL is a plus
- Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
- Strong analytical skills for interpreting data from multiple sources and turning data into clear, actionable insights
- Exceptional communication, persuasion and team working skills
- Able to work within a dynamic and fast-paced environment
- Excellent verbal, written and presentation skills in English
- Completed military service for male candidates
