Responsible for managing all incoming emails to the practice generic email account. Acting on Docman workflow letters All administration of insurance and other private medical forms (including GPRs) to include invoicing, collection of monies due, chasing payments Preparation of account schedules to enable payment to doctors for private services rendered Dealing with requests for copies of medical records and Subject Access Requests. Be the lead in the Electronic Referral System including completing referral forms, and checking on their status in referral management Key person in managing the Advice and Guidance system Answering phone calls and acting as main point of contact for patients and other agencies/companies in respect of queries relating to your work. To Facilitating effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Answering reception phone calls from 8am everyday to book appointments to help with the morning rush of calls for appointments.
Maintenance of EMIS templates and forms including updating integral referral forms Training others on the use of the eRS system and speaking with new registrars and staff to demonstrate its use Maintenance of practice locum and registrar packs with up to date information. Communicating and working with your colleague to ensure work is covered throughout the week with appropriate handovers Other Duties Working with the other part time administrator with good communication to ensure work is carried out efficiently and effectively. Deputising for other administration staff, including the overseeing of two week wait referrals in the absence of the post holder To work in conjunction with all other practice personnel to create a good working environment To carry out all duties in an accurate and meticulous manner Maintenance of practice database of consultants Other tasks as delegated by practice manager or operations manager
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