We are Places for People, we manage affordable homes for people of all ages and circumstances to live and enjoy life, all across the country.
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We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with positive people, customer focused people and collaborative people. Our people live and breathe our SPIRIT values; we are the place for spirited people
More about your role
We are looking for an amazing person to join our team and make a real difference to our customers experience – these newly created roles will be a great opportunity for you to come in and make your mark on our customer experience.
You will act as an advocate for our customers, offering a service that is tailored to their needs and resolving their complaints, ensureing a positive and encouraging experience from start to finish. You will find opportunities and look at new ways of working that make sense to our customer
Dealing with complaint calls can be difficult the Customer Resolution Co-Ordinators will be the driving force behind turning a bad experience into a positive one, handling disputes with genuine care, the type of service you'd want to write a 5 star review about!!
For more information please download our job profile available on our website.
More about you
As with all customer service roles you will have a genuine passion for helping people, you will be super organised and great at getting to the heart of what's bothering our customers. If helping people is right up your street, then we want to hear from you!
Experience in dispute resolution & complaint handling will be fab, but also its your personality that counts! You will have the ability to relate to our customer, understand their frustrations, and manage difficult conversations. You will be positive with a capital P!
You will be a top notch multitasker, taking calls and making notes, being able to articulate customer complaints and using your amazing writing skills to put this all down on paper and produce quality written responses
The benefits
At Places for People, we recognize that every employee has unique needs, and with MyFlex, we give them the chance to find a work-life balance that benefits both them and the company. By fostering a culture of trust, we help people feel like they can grow, thrive, and improve themselves within a company that values them.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Excellent Holiday entitlement
- Pension with matched contributions
- Excellent sick pay from day 1
- Training & upskilling – dedicated to developing our people to achieve their goals
- 2% bonus based on agreed KPIs
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
